Frequently Asked Questions
How much does a repair cost?
It depends on each file. Send us your file and you will receive
your quotation in very little time.
How secure is my data?
Only the technician will see your data. No other third party has
access to your file. We recognize how important it is to ensure complete
confidentiality of your data. Consequently, we have outlined our
non-disclosure policy below for your peace of mind. You can be confident
that we take data security seriously.
We guarantee that:
1. Your database will be deleted from our servers within 72 hours
of upload.
2. No one other than the technician will see your data.
3. No other company or third party will be used to recover your data.
4. Your data or database will not be used for any commercial purposes
other than for repair.
If you have further questions concerning the security of your data,
please feel free to contact us.
How long does a repair take?
In most cases, we can send your file within 2 hours of making payment.
Usually it is much faster than this, rarely it will take longer than
2hours.
Do I get my data back in Microsoft Access format?
Your repaired database will be in Microsoft Access format, except
free of corruption. Therefore, in most cases you can carry on using
the database as before. However, you might need to tweak it to get
it to work as before.
Where are you based?
We are based in the UK but receive enquires from all over the world.
We are a dedicated 24 hour service team.
Can I see what has become corrupt or what you cannot recover?
It is impossible to see what data has suffered corruption or been
destroyed. Sometimes corruption destroys records, database objects,
security, relationships or code behind Forms and Reports. Once they
are gone, there are no clues left for us to know they were there
prior to corruption. Consequently, there is no way to display what
has gone.
Fortunately, we can recover most data and objects the majority of
the time.
Can you recover all our data?
In the majority of cases, we can recover all or most data. However,
you will have to verify the level of data recovery by checking the
above report for tables recovered and record counts.
Sometimes corruption destroys records, database objects, security,
relationships or code behind Forms and Reports. Once they are gone,
there are no clues left for us to know they were there prior to corruption.
Fortunately, we can recover most data and objects the majority of
the time. In many cases, you can use your repaired database without
additional work. However, sometimes you might find it requires some
amendments to get working as before. In these cases we recommend
you seek the advice of an experienced Microsoft Access developer.
Due to the nature of corruption, we cannot guarantee your database
will be as it was prior to corruption. However, we do assure you
that we provide probably the deepest level of recovery available
on the market. We do this by using a variety of proprietary data
recovery methods and choosing the most successful.
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